Shopping Information

​You can shop by phone with a Sales Associate by calling 7543081356 between the hours of 7AM and midnight daily. You can also place your order online or by visiting one of our showrooms.

To accommodate your schedule during the holiday rush, many EnertrexShop stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. 

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Sales tax will be charged based on your delivery address.

Payment Information

Your credit card will be charged at the time of purchase.

 

You can look up your order and get access to order status, delivery tracking, updating or scheduling your delivery or pickup, and reporting product damages by clicking here. You will just need to enter your 6-digit order (also known as invoice) number, any phone number that was provided at time of purchase, and the invoice date.

While we try to utilize as much space in our showrooms as possible to show as many products as we can, there may be items on our website that we are not able to display in our showrooms due to the different sizes of our showrooms.

We highly recommend taking measurements prior to purchasing. We ask that you measure the area in your home where the furniture will be placed, and when you arrive to the showroom, a sales associate can assist you in measuring the items on the showroom floor to assist you in choosing the furniture that is the perfect fit for you. You can also find the dimensions of our products on our website.

At this time, gift cards can only be used towards in-store purchases.

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    SHIPPING AND DELIVERY

    ​The fastest way to get your order is to choose our Premium Delivery option

    If you live in our regular delivery area and all of your items are in stock, we can schedule your delivery for the very next day with Premium Delivery. Same Day Delivery is available in some areas for a fee of $39.99. If you opt for Free Shipping, your order can be scheduled for any date beginning 3 days from the date of purchase.

    You do not have to be home for the delivery, however we do ask that someone over the age of 18 be at the home to sign for the furniture on your behalf.

    Typically delivery is scheduled at the same time the order is placed. If you did not schedule at the time of placing your order, you can do so now.​

    You can buy online and choose to have your items brought to your home, or you can pick them up from one of our  warehouses

    POLICIES AND SERVICES

    Once an item is cancelled from your invoice, please allow 7-10 business days to receive your refund. Refund timeframes depend on the form of payment as well as the banking institution.

    ​Once a gift card is sold, it cannot be returned.

    If you purchased the In-Home Service program, your item is covered by the EnertrexShop Dimond 1-Year or 3-Year In-Home Service Program.

    Click the Submit a Claim button below, and one of our warranty specialists will contact you within 48 business hours.

    SUBMIT A CLAIM ›

    Accessories have a 90-day warranty unless you have purchased our In-Home Service program.